Will this add work for my staff?+
The opposite is the goal. Elixir handles enrollment, monthly outreach, device logistics, documentation, billing, and marketing. Your team's role is clinical: approving patient lists, setting escalation thresholds, and handling the true clinical exceptions we route to you.
What does the program cost the practice?+
Engagements are structured so programs are designed to fund themselves from the reimbursed services they generate — the specific commercial structure (per-patient, revenue share, or hybrid) is defined in your agreement after discovery. We model the economics from your panel before you commit to anything.
What do patients pay?+
Medicare Part B coinsurance can apply to care-management services, though supplemental coverage often reduces or eliminates it. Enrollment is always consent-based — patients hear the cost picture clearly before they join, and can leave the program at any time.
Do we need new software or an EHR integration project?+
No rip-and-replace. We work within your existing workflows and deliver documentation in the format your practice needs. Where deeper EHR integration adds value at scale, we plan it deliberately during discovery — it's never a prerequisite to launch.
Who controls billing and coding?+
You do. Your practice retains final coding and claim authority at all times. Elixir delivers billing-ready documentation and support — time capture, service completion, QA checks, and denial management — so your billers submit clean claims with confidence.
How fast can we launch?+
Discovery to launch-ready in roughly 30 days, first patient cohort active by day 60, and a validated go/no-go decision by day 90. We scale only after the pilot proves engagement, documentation quality, and unit economics. See the full
90-day launch plan.
How do you handle compliance?+
Programs are built around CMS requirements from day one: consent capture, time tracking, service documentation, supervision rules, and audit-ready records. Clinical eligibility and medical necessity always remain with your providers, and final terms follow healthcare-law review.
Can you run multiple services at once — CCM, RPM, and billing together?+
Yes — most engagements combine two or three services from the start, since documentation from care-management programs flows directly into billing, and marketing feeds new patients into the same pipeline. We'll recommend a sequence, not force you to choose just one.
What's the difference between CCM, APCM, and PCM?+
CCM covers patients with 2+ chronic conditions and requires strict time tracking. APCM replaces that time tracking with a flat monthly rate tiered by complexity. PCM focuses on a single high-risk condition, often used by specialists. See our
APCM vs. CCM comparison for a full breakdown.
Do you work with practices outside the United States?+
Elixir's services are built around U.S. Medicare and commercial payer billing rules (CPT, HCPCS, CMS requirements), so our current model is designed specifically for U.S.-based provider organizations.
What happens if we want to stop the program?+
Engagements are structured with clear terms for pausing or ending services. Because Elixir works within your existing systems rather than replacing them, there's no platform lock-in forcing you to stay.
Can Elixir help with credentialing for new providers?+
Yes — payer credentialing and enrollment support is part of the medical billing & RCM service, commonly needed when a practice is adding a new provider or expanding into a new payer network.