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CCM · Service Detail

Monthly care your patients feel — documented so your practice can bill it

A dedicated care team becomes an extension of your practice: monthly clinical touchpoints, personalized care plans, medication reconciliation, and a 24/7 access line — with every minute time-tracked to CMS requirements.

CPT 99490CPT 99439CPT 99487CPT 99489
What It Is

Chronic Care Management is a Medicare-covered service for patients with two or more chronic conditions expected to last at least 12 months, or until the patient's death, and that place the patient at significant risk of death, acute exacerbation, or functional decline. It pays for the coordination work that happens between office visits — the phone calls, medication checks, and care-plan updates that keep a patient stable.

Most practices know this revenue exists and don't capture it, because running CCM well takes a dedicated team: someone has to identify eligible patients, get consent, call them every month without fail, document every minute against CMS rules, and keep the whole thing audit-ready. That operational lift is the reason Elixir exists.

What's included

  • Patient identification & consented enrollment
  • Personalized care plans & monthly outreach
  • Medication reconciliation & refill coordination
  • 24/7 patient access line for urgent needs
  • Care-gap & preventive-service closure
  • Audit-ready time & documentation capture
  • Re-engagement for missed or lapsed patients
  • Monthly reporting to your care team
Who Qualifies
  • Two or more chronic conditions (e.g., diabetes, hypertension, COPD, CHF, CKD)
  • Conditions expected to last 12+ months or until death
  • Significant risk of death, decompensation, or functional decline
  • Patient consents to the service (verbal or written, documented)
Eligibility is confirmed by your clinical team — Elixir verifies documentation, not medical necessity.
CodeDescription
9949020 min clinical staff time, first 20 min/month
99439Each additional 20 min (up to 2x)
99487Complex CCM, 60 min, moderate/high complexity
99489Complex CCM, each additional 30 min
Common Questions

Chronic Care Management, answered plainly

Does this replace my providers?+
No. Clinical decisions, care-plan approval, and any medical judgment stay with your providers. Elixir's team executes the coordination workload under your supervision and escalates anything clinical back to you immediately.
What if a patient doesn't answer the phone?+
Our outreach follows a structured cadence with multiple attempts across the month, at different times of day, before a patient is marked unreachable for that period — maximizing the number of patients who receive their monthly minimum.
Can this run alongside RPM?+
Yes — CCM and RPM are commonly billed together for the same patient when both services are separately documented and medically appropriate, which is exactly how we structure combined programs.
Pairs Well With

Related services

Next Step

See CCM modeled on your own patient panel

Bring your panel size and payer mix to a 60-minute opportunity session and leave with a specific, numbers-based program design.

Session Agenda

  1. Patient population & payer mix
  2. Current CCM activity, if any
  3. EHR & documentation workflow
  4. Staffing & device strategy
  5. Pilot design for this service
  6. Your clinic-specific opportunity model